Your Reservations Team Goes Home at 6PM.
Your Guests Don't Stop Inquiring.
Malaysian hotels lose direct bookings every night to unanswered WhatsApp messages, unfollowed emails, and after-hours silence. Nocturn AI captures every inquiry, responds instantly, follows up automatically, and shows you exactly what you're converting — 24/7.
The Inquiry Graveyard: Where Direct Bookings Go to Die
Here's what happens every single day at hotels across Malaysia:
This isn't a technology problem. It's revenue falling on the floor every day — and nobody is picking it up.
Built for Hotels That Run on WhatsApp, Not Enterprise Software
If your reservation team juggles WhatsApp, phone calls, emails, and walk-ins — and drops inquiries when the office closes — this is for you.
You handle 30+ daily touchpoints across WhatsApp, email, and phone. On busy days it hits 200-300. Your "primary operational weakness" is follow-up — and you know it.
You're watching 15-25% of every booking go to OTA commissions. You know guests are trying to book direct, but they're not getting responses fast enough.
Your ownership wants higher RevPAR with a flat budget. You need proof that direct bookings are being captured — a morning report you can show the board.
One Inbox. Every Channel. Every Inquiry Captured — Even at 3AM.
Nocturn AI connects your WhatsApp Business, reservation email, and website into one unified inbox — then responds to guests instantly with AI, follows up automatically, and tracks every conversion.
Replies to guest inquiries in under 30 seconds — even at 2am.
Parses incoming emails, responds intelligently, captures the lead.
One line of code. Captures visitors before they bounce to OTA.
Sends branded follow-ups at 24h, 72h, and 7 days. No lead left behind.
See exactly how many inquiries came in and how many converted.
AI transfers complex requests to staff with full context instantly.
The Midnight Test
It's 11:47 PM. Your front desk closed 90 minutes ago. A family wants to book for the weekend. Here's what happens with Nocturn AI.
We Didn't Build This In a Vacuum. We Built It From the Words of People Who Live This Every Day.
Before writing a single line of code, we sat with Revenue Managers, Reservation Managers, GMs, and industry consultants across Malaysia. Here's what they told us.
"Our primary operational weakness is systematic follow-up on inquiries. The CRM is there, but the process is heavily dependent on human intervention."
"90% of our bookings come from walk-ins, phone, WhatsApp, and email. Once office hours end, reservations and sales are closed. Inquiries are effectively dropped."
"99% of hotels — the main pain is paying the OTA. If you could switch acquisition from OTA to direct, even 1%, that's 3,000 savings per month."
"Hotels nowadays lose business due to low manpower. People don't complain anymore — they just don't come back."
"These aren't testimonials for our product. They're testimonies of the problem.
We built Nocturn AI to be the solution these operators described — nothing more, nothing less."
From "Signed" to "Revenue Recovered" in 72 Hours
We Learn Your Property
Share your rates, room types, facilities, and FAQs. We build your property-specific AI knowledge base — not a generic chatbot. Your property info, your tone, your language.
Connect Your Channels
Link your WhatsApp Business number. Drop one script tag on your website. Forward your reservation email. Three connections. No IT project. No Opera integration needed.
Watch Revenue Recover
Your GM gets a morning report: inquiries handled last night, leads captured, channels performing. The value is visible from Day 1. Full ROI review at Day 30.
Be One of the First 5 Hotels to Shape What Comes Next
We're selecting 5 properties for our Founding Cohort. You get the product for free for 30 days, direct access to our founding team, and the ability to shape Nocturn AI around YOUR operations.
What You Get As A Founding Partner
- ✅Full Nocturn AI Setup — WhatsApp + Email + Website. We configure everything.
- ✅AI Knowledge Base — Trained on YOUR property. Your rates, your tone.
- ✅48-Hour Installation — We do the work. No IT project.
- ✅Automated Follow-Up Engine — 24h, 72h, and 7-day follow-ups configured.
- ✅Conversion Tracking Dashboard — See every inquiry and conversion.
- ✅GM Morning Report — Daily email with leads captured and revenue estimates.
- ✅Guest Insight Report (Day 30) — Keyword analysis of what guests are asking.
- ✅Direct Founder Access — WhatsApp line to report bugs or request features.
Run Nocturn AI for 30 days. If your team doesn't agree that it has measurably improved your inquiry response time and follow-up consistency, you pay nothing. No contracts. No credit card upfront.
Why I Built This
I spent the last several months sitting across from Revenue Managers, Reservation Managers, GMs, and consultants who've collectively managed thousands of hotel rooms across Malaysia, Singapore, and the Middle East.
Every single one told me a version of the same story:
"We have the demand. We have guests trying to reach us. But between WhatsApp, email, phone calls, and OTA messages — things fall through the cracks. And the tools that promise to fix this are either built for a Western market that doesn't run on WhatsApp, too expensive for our budget, or require a 6-month IT project we don't have bandwidth for."
I'm not building another enterprise platform that takes 18 months to implement. I'm building the layer that catches every inquiry your current systems miss — starting with the channels Malaysian hotels actually use.
Nocturn AI is in its founding stage. I can offer you my direct attention and the ability to shape this product around your property's real needs. That's why there's no contract, no setup fee, and a 30-day prove-it-or-pay-nothing guarantee.
Calculate How Much Revenue You're Leaving on the Table
Hotels like yours typically have RM 3,000-8,000/month in revenue at risk from inquiries that go unanswered or unfollowed. Use this calculator with YOUR numbers.
(The average ADR for Malaysian 3-4 star hotels is approximately RM 200-280)
* Estimation based on [Daily Inquiries] × [30 days] × [After-hours %] × [15% industry conversion rate] × [ADR]. Actual results depend on your property type, location, and season. The 30-day pilot will give you your real numbers — not estimates.
Apply for Founding Cohort →Questions Hotels Ask Us
No. Nocturn AI operates independently as a layer on top of your existing systems. We capture the inquiry and hand off the booking details to your team. Think of us as the net that catches everything your PMS never sees.
Right now, your WhatsApp conversations live on one person's phone. If they're on leave, those conversations are gone. Nocturn AI centralizes every WhatsApp conversation into a team inbox where anyone can see the history. Plus instant AI responses when nobody is available.
That's exactly the problem we solve. Between 6PM and 9AM, Nocturn AI responds to every WhatsApp, email, and web inquiry. It captures guest intent, qualifies the lead, and queues it for your morning team.
Our AI is trained specifically on YOUR property's tone. It responds in the guest's language (English and Bahasa Malaysia), keeps messages warm and concise. When a guest needs a human, it transfers instantly with full context.
The AI only quotes information from your verified knowledge base. If it's unsure about anything, it says: "Let me connect you with our reservations team who can confirm the details." Safety over speed, always.
48 hours from your first call to live. We handle the technical setup. Your team spends about 30 minutes sharing property information. No IT project. No server installation.
All data is encrypted. Each property's data is fully isolated. We comply with Malaysia's PDPA requirements. Your guest data is YOUR data — we never share or sell it.
After 30 days, you'll have hard data on revenue recovery. If the numbers speak for themselves, we discuss a simple monthly plan (no lock-in). If they don't, you walk away cost-free.
Most chatbots only work on your website (<10% of inquiries). Nocturn AI captures the 90% that come through WhatsApp, phone, and email — the channels your guests are already using.
Every Night Your Hotel Isn't Capturing Inquiries,
You're Paying for It in OTA Commissions
The Founding Cohort is open. 30 days free. No commitment.
Apply for Founding Cohort →5 spots remaining · Live in 48 hours